Approaching new customer segments successfully

A market-leading water dispenser company entered new customers segments by launching specific playbooks and a CRM-based sales campaign. Training-driven prospecting generated rapid meetings, early wins, a seven-digit pipeline, and a 9x ROI within twelve months.

Published:
April 13, 2026
Industry
B2B, Water Improvement
Country
Germany (HQ), European Subsidiaries
Table of Contents

Challenge

Our customer, one of the market leaders in water dispensers, wanted to enter new customers segments: Health Care and Manufacturing.

The challenge: only a few sellers in one European market had deep expertise in selling to these segments.

Approach

Therefore, we co-developed two segment-specific playbooks and launched a CRM-based sales campaign, supported by specific learning journeys and targeted coaching.

Cold-calling days during trainings generated immediately new meetings and were prepared on the next day.

Result

Each salesperson secured on average 2-4 decision-maker meetings and 13 follow-up opportunities during the training. Within three months, two rehabilitation clinics were won and a seven-digit pipeline was created. ROI after 12 months: 9x.

What really moved the needle: thorough preparation combined with a sales campaign-based approach and first successes created already in the training.

Other success stories

Using an AI Sales Coach to Master Next Level Installer Conversations

To improve the quality of installer conversations, a leading SHP wholesaler introduced an AI based Sales Coach that enables sales representatives to practice value focused dialogue before customer visits. Integrated into an existing coaching framework, the AI supported better preparation, sharper conversations, and more confident customer engagement—helping translate learning into stronger execution at the installer interface.

Establishing Leadership Driven Commercial Excellence in the SHP Wholesale Market

In a challenging SHP wholesale market marked by margin pressure and limited growth, a leading organization chose to drive Commercial Excellence through leadership rather than standalone sales training. By enabling managers to coach systematically, establish a clear cadence, and anchor execution in CRM, the company translated strategy into consistent frontline behavior. A tightly connected learning journey for leaders and field sales ensured that new ways of working were not only learned, but sustained, resulting in structurally stronger customer development and above market growth with high potential accounts.

Growing sustainable products in the agricultural input sector

How an agricultural inputs manufacturer boosted sales of sustainable products by shifting from relationship selling to a value‑driven approach, supported by practical tools and real‑life sales training bootcamps.

Let’s Get In Touch

Ready to discuss your project? Leave a request — we will analyze the task and offer a solution that will bring business results.
Get in touch