Approaching new customer segments successfully

A market-leading water dispenser company entered new customers segments by launching specific playbooks and a CRM-based sales campaign. Training-driven prospecting generated rapid meetings, early wins, a seven-digit pipeline, and a 9x ROI within twelve months.

Published:
June 9, 2026
Sales campaign preparation focused on entering new customer segments
Industry
B2B, Water Improvement
Country
Germany (HQ), European Subsidiaries
Table of Contents

Challenge

Our customer, one of the market leaders in water dispensers, wanted to enter new customers segments: Health Care and Manufacturing.

The challenge: only a few sellers in one European market had deep expertise in selling to these segments.

Approach

Therefore, we co-developed two segment-specific playbooks and launched a CRM-based sales campaign, supported by specific learning journeys and targeted coaching.

Cold-calling days during trainings generated immediately new meetings and were prepared on the next day.

Result

Each salesperson secured on average 2-4 decision-maker meetings and 13 follow-up opportunities during the training. Within three months, two rehabilitation clinics were won and a seven-digit pipeline was created. ROI after 12 months: 9x.

What really moved the needle: thorough preparation combined with a sales campaign-based approach and first successes created already in the training.

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